We help local shops catch the calls they miss and follow up the quotes they send, so more of both turn into booked appointments. Simple automation handles the answering, the textback, and the follow-up, day and night.
Start with the audit. $250 flat, and it is credited in full toward setup if you sign within 30 days.
Sorry we missed your call. What can we help you with?
Need a quote on a new water heater. Can someone come this week?
We can do Thursday at 9 AM or Friday at 1 PM. Which works?
Thursday 9 works.
Booked: Thursday, 9:00 AM. Owner notified.
How the missed-call textback works, start to finish.
Start Here
Before anyone sells you a system, we look at how your business actually runs. We map every process, from the first call to the final invoice, and show you exactly where work is slipping through.
Flat price
$250 one time
Credited in full toward your setup fee if you sign within 30 days. If the audit finds nothing worth fixing, you still keep the roadmap.
Book the Audit by EmailThe leaks costing you jobs today, like unanswered calls and quotes nobody follows up. Quick to set up, pays back fast.
The follow-up and booking work that should run automatically once the basics are covered.
Bigger improvements that make sense after the first systems are in and proven.
What to skip is part of the report. If a tool will not pay for itself in your shop, we say so plainly and leave it off the list.
The Menu
Every system is built for your shop, tested live with you before it goes on, and reported on every month. Prices are the prices. No surprises later.
Straight talk: these systems are powered by AI, set up for your shop and watched by a real person here in Louisville.
$200 setup + $50/mo
An automated textback that texts the caller within seconds when a call goes unanswered, so they book with you instead of calling your competitor next.
$750 setup + $595/mo
A virtual receptionist that answers your calls, books the appointment, and alerts you right away.
$1,250 setup + $850/mo
A lead follow-up system that works every quote you send with calls, texts, and emails until the customer books or says no.
$2,000 setup + $1,395/mo
Your full front office system: Front Desk and Lead Management working as one. Nothing comes in or goes out without being handled.
Who It Is For
This is for an owner-operated local business that runs on phone calls, quotes, and appointments. The phones are how work comes in, and the owner is the one who feels it when a call goes unanswered, a quote sits too long, or a slot stays empty. If that sounds like your business, the industry matters less than the pattern.
You are close to the phones and close to the schedule. You quote the work, book the work, and hear about it when something slips. A missed call is not an abstract number to you. It is a job that went to the next name on the list.
Running more than one location, or a team that has outgrown the front desk? If the phones are the bottleneck, the same systems apply. The audit looks at call volume, follow-up, and booking across the whole operation, not just one shop line.
Examples, not a checklist: HVAC, auto detailing, lawn care, salons, and similar local businesses are where we see this most. If customers reach you by phone and you book work from those calls, the audit will tell us both whether you fit. That is what it is for.
How It Works
We walk through how calls, leads, and follow-ups move through your business and find where they get dropped.
You get the Now, Next, Later roadmap with plain prices, and you pick what to build. No pressure to take all of it.
We build the automation, test it live with you on the phone, and turn it on. Most systems are running within days, not months.
Every month you get the numbers in plain form: calls caught, follow-ups sent, appointments booked. You see exactly what it earned.
Send an email and you will hear back from Brock directly. Tell us the business name and the best number to reach you, and we will set up a short call to start the audit.
brock@derbycitysystems.comDerby City Systems, Louisville, Kentucky